Refund policy

 

NooreOfficial – Return & Refund Policy (Pakistan)

Effective Date: March 2026

At NooreOfficial, we take pride in offering premium, modest luxury abayas and hijabs. We want you to be 100% satisfied with your purchase. Please read our return and refund policy carefully.

1. Returns Eligibility

You may request a return or exchange if:

  • The item is unused, unworn, and in original condition

  • All original tags and packaging are intact

  • The return request is made within 7 calendar days of receiving your order

❌ We cannot accept returns for:

  • Items worn, washed, or altered

  • Sale/discounted items (unless defective)

  • Hijabs or accessories for hygiene reasons

2. Return Request Process

To request a return:

  1. Email support@nooreofficial.com within 7 days of delivery

  2. Include:

    • Order number

    • Product name(s)

    • Reason for return

    • Photos (if item is defective or damaged)

  3. Our team will respond within 24–48 hours with return instructions

3. Return Shipping

  • Customer is responsible for return shipping.

  • We recommend using tracked courier services for safety

  • We are not responsible for items lost in transit

4. Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be made via the original payment method

  • Shipping charges are non-refundable (except for defective/damaged items)

5. Exchanges

  • Exchanges are allowed for size or color (subject to availability)

  • Exchange requests must follow the same 7-day return window

6. Damaged or Defective Items

  • If your order arrives damaged or defective, contact us immediately at support@nooreofficial.com

  • Include photos of the damage or defect

  • We will offer a replacement, exchange, or full refund at our discretion

7. Important Notes

  • Returns must be sent in original packaging

  • We reserve the right to decline refunds if return conditions are not met

  • Policy applies to customers in Pakistan only

Contact Us:
Email: support@nooreofficial.com
WhatsApp: +92 331 251 9369